Summary

  • The Commissioner for Senior Victorians, Gerard Mansour, is committed to working towards an age-friendly and inclusive Victoria for all seniors.
  • The Commissioner has lodged submissions to the Commonwealth Royal Commission into Aged Care Safety and Quality and the Victorian Royal Commission into Mental Health.  The submissions were informed by discussions with key stakeholders, including older people.  The submissions can be downloaded from the panel at right.
  • In April 2016, the Commissioner’s report Ageing is everyone’s business was launched, revealing that isolation and loneliness is a significant issue for Victoria’s ageing population.
  • The Government has released a response to this report including the launch of the Age-Friendly Victoria initiative.
  • The Commissioner's role is not individual advocacy or for resolving complaints about government services for seniors. Other contacts are recommended below.
  • In December 2016, Gerard was appointed as Victoria’s Ambassador for Elder Abuse Prevention. 

Your voice – trust your choice

On 22 June 2017 the Commissioner for Senior Victorians launched Your voice – Trust your choice: tips for seniors making enduring powers of attorney – alongside the Office of the Public Advocate in his role as Ambassador for Elder Abuse Prevention.

An enduring power of attorney is where you give someone you trust the legal authority to make decisions on your behalf. Unfortunately, in some cases family members, carers or friends put pressure on an older person to be appointed as power of attorney, and then take advantage of the authority – this is a form of elder abuse. The booklet explains how to choose someone to be your power of attorney, your rights, sample wording, what to do if you are being pressured or experience conflict of interest, and where to go for help. It is a companion booklet to the OPA’s Taking control: a guide for making enduring powers of attorney.

Download your copy of the Your voice – Trust your choice: tips for seniors making enduring powers of attorney booklet

Useful Contacts

The Commissioner’s role is not individual advocacy or for resolving complaints about government services for seniors. Other agencies deal with complaints. The following contacts are recommended:

Age Discrimination Commissioner (Commonwealth)

The Age Discrimination Commissioner is responsible for raising awareness of age discrimination, educating the community about the impact of age discrimination and monitoring and advocating for the elimination of age discrimination across all areas of public life.

Website: https://www.humanrights.gov.au/about/commissioners/age-discrimination-commissioner-hon-dr-kay-patterson-ao
Phone: 1300 656 419

Aged Care Complaints Commissioner

The Aged Care Complaints Commissioner provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government.

Website: https://www.agedcarequality.gov.au/
Phone: 1800 550 552

Disability Services Commissioner (Victoria)

The Disability Services Commissioner works with people with a disability and disability service providers to resolve complaints.

Website: www.odsc.vic.gov.au
Phone: 1800 677 342

Health Complaints Commissioner

You have a right to access safe, quality healthcare and to be treated with respect. Raising your concerns when this doesn't happen protects your rights and can improve the health system for all Victorians.

The Health Complaints Commissioner is an independent and impartial statutory body that opened on 1 February, 2017 under the Health Complaints Act 2016. They support safe and ethical healthcare in Victoria by:

Resolving complaints about health services and the handling of health information in Victoria.
Investigating providers who pose a serious risk to the health, safety or welfare of the public.
Monitoring and reviewing trends in complaints data.
Providing an accessible service and free alternative to legal proceedings.
Educating consumers and providers about their rights and responsibilities.

Website: https://hcc.vic.gov.au/

Phone: 1300 582 113

Office of the Victorian Information Commissioner 

Office of the Victorian Information Commissioner regulates how Victorian government agencies and local councils handle personal information.  It does not deal with issues relating to the private sector and medical or health records, but it can assist in directing you the right place.

Website: https://ovic.vic.gov.au/
Phone: 1300 666 444

Commercial Passenger Vehicles Victoria 

Commercial Passenger Vehicles Victoria (CPVV), formerly the Taxi Services Commission, is the regulator of the commercial passenger vehicle industry. This industry includes unbooked services (taxi rank and hail) and booked services (taxis, hire cars and rideshare vehicles). Key functions include administering the Multi Purpose Taxi Program and country Wheelchair Accessible Vehicle Subsidy Scheme, and liaising and consulting with industry and consumers.             

Website: https://cpv.vic.gov.au/
Phone: 1800 638 802

Seniors Rights Victoria

Seniors Rights Victoria (SRV) is a free and confidential telephone, legal, referral and advocacy service on elder abuse prevention. Watch the Learn about Seniors Rights Victoria video online.

Website: www.seniorsrights.org.au
Phone: 1300 368 821 (from 10am to 5pm Monday to Friday).

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission helps people resolve complaints of discrimination (including discrimination based on age), sexual harassment, victimisation and racial or religious vilification through a free, fair and timely dispute resolution service with the aim of achieving a mutual agreement.

The Commission also educates people about the rights and responsibilities contained in the Charter of Human Rights but it does not deal with complaints about the Charter.

Website: www.humanrightscommission.vic.gov.au
Phone: 1300 292 153

Ombudsman Victoria

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.

Websitewww.ombudsman.vic.gov.au
Phone: 1800 806 314

Energy and Water Ombudsman

The Energy and Water Ombudsman (Victoria) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.

Website: www.ewov.com.au
Phone: 1800 500 509

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Website: www.ptovic.com.au
Phone:1800 466 865