Download tips

If you experience problems opening a downloadable file (such as a PDF or Word file), try saving it to your computer before opening:

  1. Right-click on the link to display the shortcut menu (or Control+Click on a mac)
  2. Select 'Save Target As' from menu (or 'Download link to disk' on a mac)
  3. Browse to the directory where you want to save the file
  4. Select 'Save'
  5. Navigate to where you have saved the file and double-click to open.

Some files on our site may require that you install the following free software.

Adobe PDF

Adobe PDF is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen, using the free Adobe Acrobat Reader software.

Download Adobe Acrobat Reader

Converting a PDF to text is a conversion service offered by Adobe that will convert to text Adobe PDF files that are in English and most West European languages. Visit

Still experiencing difficulties with PDF? Please send the details of your request to us Accessible PDF Request details below.

Microsoft Word

Links indicated by the Word icon will open the document using the word processing package you have loaded on your computer.
With the free Microsoft Word Viewer 97/2000, if you do not have Word you can open and view Word documents within your browser.

Download Microsoft Word Viewer

Microsoft Excel

Links indicated by the Excel icon will open the document if you have Excel installed.
With the free Excel Viewer 2003 you can open, view, and print Excel workbooks, even if you don't have Excel installed. You can also copy data from Excel Viewer 2003 to another program.

Download Microsoft Excel Viewer

Microsoft PowerPoint

Links indicated by the PowerPoint icon will open as a slideshow if you have PowerPoint installed.
With the free PowerPoint Viewer, if you do not have Microsoft PowerPoint you can view PowerPoint 95, 97, 2000, and 2002 presentations.

Download Microsoft PowerPoint Viewer

ZIP files

ZIP files are 'archives' used for storing or distributing files and can contain one or more files which are usually compressed to save space. ZIP files make it easy to group files and make transporting and copying these files faster.

Links indicated by the ZIP icon will launch an expansion utility if you have one installed.
You can download the expansion utility appropriate to your operating system (PC or Mac):

Download WinZip for Windows

Download StuffIt for Macintosh

Accessible PDF Request

If you would like to receive publications on this site in an alternative format please phone (03) 9096 7389 using the National Relay Service on 13 36 77 if required or email:

Please provide details about:

  • The publication's title,
  • The URL (i.e. where it is located on the Seniors Online website)
  • Any additional information that will help us with responding to your request.