Summary

  • The Commissioner for Senior Victorians, Gerard Mansour, is committed to working towards an age-friendly and inclusive Victoria for all seniors.
  • On 14 April 2016, Minister for Housing, Disability and Ageing, Martin Foley MP launched the Commissioner’s report Ageing is everyone’s business.
  • This report reveals that isolation and loneliness is a significant issue for Victoria’s ageing population. The Government has released a response to this report including the launch of the Age-Friendly Victoria initiative.
  • Further updates on the outcomes of this report and announced initiatives will be provided on this page.
  • The Commissioner's role is not individual advocacy or for resolving complaints about government services for seniors. Other contacts are recommended below.

Your voice – trust your choice

On 22 June 2017 the Commissioner for Senior Victorians launched Your voice – Trust your choice: tips for seniors making enduring powers of attorney – alongside the Office of the Public Advocate in his role as Ambassador for Elder Abuse Prevention.

An enduring power of attorney is where you give someone you trust the legal authority to make decisions on your behalf. Unfortunately, in some cases family members, carers or friends put pressure on an older person to be appointed as power of attorney, and then take advantage of the authority – this is a form of elder abuse. The booklet explains how to choose someone to be your power of attorney, your rights, sample wording, what to do if you are being pressured or experience conflict of interest, and where to go for help. It is a companion booklet to the OPA’s Taking control: a guide for making enduring powers of attorney.

Download your copy of the Your voice – Trust your choice: tips for seniors making enduring powers of attorney booklet

Meet the Commissioner for Senior Victorians

Gerard Mansour is a highly respected and passionate advocate for the needs of older people. With over 25 years of leadership experience within the aged and wider community services sectors, Mr Mansour contributed significantly to industry capacity building, policy development and enhancement of services for older Australians.

In 2012, Mr Mansour became the inaugural national CEO of Leading Age Services Australia, the peak national body representing the aged and community care industry across Australia.

Prior to this, Mr Mansour was the CEO of Aged and Community Care Victoria for six years. Mr Mansour says a priority is the focus on quality of life, workforce participation and access to services for senior Victorians. This means maximising opportunities for all, including those who are marginalised or disadvantaged.

Ageing is everyone’s business – a report on social isolation and loneliness among senior Victorians

A key role of the Commissioner for Senior Victorians is to advise and report to the Victorian Government on priority policy issues affecting senior Victorians. In 2015, the Minister for Housing, Disability and Ageing, Martin Foley MP, requested consideration of the issue of loneliness and isolation of older people, including the role of volunteering in addressing this.

On 14 April 2016, the Minister launched the Commissioner’s report, Ageing is everyone's business, noting that the Commissioner has identified a significant issue for our ageing population.

Download Ageing is everyone's business report

Download Ageing is everyone’s business: a report on social isolation and loneliness among senior Victorians PDF 1MB.

The Government’s response to the report is available on this website as is information on the new Age-Friendly Victoria initiative.

Updates on the outcomes of this report, including the Age-Friendly Victoria initiatives will be provided on this page.

The Commissioner for Senior Victorians is committed to working towards an age-friendly and inclusive Victoria for all seniors. The Commissioner provides independent advice to the Minister and government departments. The Commissioner does not provide programs for older people.

The Commissioner’s role is not individual advocacy or for resolving complaints about government services for seniors. Other agencies deal with complaints. The following contacts are recommended:

Age Discrimination Commissioner (Commonwealth)

The Age Discrimination Commissioner is responsible for raising awareness of age discrimination, educating the community about the impact of age discrimination and monitoring and advocating for the elimination of age discrimination across all areas of public life.

Website: www.humanrights.gov.au/about/commissioners/age-discrimination-commissioner-hon-susan-ryan-ao
Phone: 1300 656 419

Aged Care Complaints Scheme

The Aged Care Complaints Scheme provides a free service for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Australian Government, including: residential care, home care packages ad Home and Community Care (HACC).

Website: www.agedcarecomplaints.govspace.gov.au/about-us/about-the-scheme
Phone: 1800 550 552

Aged Care Commissioner (Commonwealth Government)

The Commissioner is able to review certain decisions made by the Aged Care Complaints Scheme and to examine complaints about the Scheme's processes for handling matters under the Complaints Principles 2011.

Website: www.agedcarecommissioner.gov.au
Phone: 1800 500 294

Disability Services Commissioner (Victoria)

The Disability Services Commissioner works with people with a disability and disability service providers to resolve complaints.

Website: www.odsc.vic.gov.au
Phone: 1800 677 342

Office of the Health Services Commissioner

The Office of the Health Services Commissioner helps people make their concerns known to health service providers, assesses and clarifies problems, conciliates and assists in the resolution of complaints and recommends improvements in services.

Website: www3.health.vic.gov.au/hsc
Phone: 1800 136 066

Privacy Victoria

Privacy Victoria regulates how Victorian government agencies and local councils handle personal information.
They do not deal with issues relating to the private sector and medical or health records, but they can assist in directing you the right place.

Website: www.privacy.vic.gov.au
Phone: 1300 666 444

Taxi Services Commission

The Taxi Services Commission, which took over from the Victorian Taxi Directorate as regulator of Victoria's taxi industry on 1 July 2013, is responsible for the progressive roll out of the reforms outlined in the Victorian Government Response to the Taxi Industry Inquiry.

Website: www.taxi.vic.gov.au/taxi-reform
Phone: 1800 638 802

Seniors Rights Victoria

Seniors Rights Victoria (SRV) is a free and confidential telephone, legal, referral and advocacy service on elder abuse prevention. Watch the Learn about Seniors Rights Victoria video online.

Website: www.seniorsrights.org.au
Phone: 1300 368 821 (from 10am to 5pm Monday to Friday).

Victorian Equal Opportunity and Human Rights Commission

The Victorian Equal Opportunity and Human Rights Commission helps people resolve complaints of discrimination (including discrimination based on age), sexual harassment, victimisation and racial or religious vilification through a free, fair and timely dispute resolution service with the aim of achieving a mutual agreement.

The Commission also educates people about the rights and responsibilities contained in the Charter of Human Rights but it does not deal with complaints about the Charter.

Website: www.humanrightscommission.vic.gov.au
Phone: 1300 292 153

Ombudsman Victoria

The Ombudsman promotes excellence in public administration in Victoria and seeks to ensure the highest possible standards of public sector service delivery to all Victorians.

Websitewww.ombudsman.vic.gov.au
Phone: 1800 806 314

Energy and Water Ombudsman

The Energy and Water Ombudsman (Victoria) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers.

Website: www.ewov.com.au
Phone: 1800 500 509

Public Transport Ombudsman

The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators.

Website: www.ptovic.com.au
Phone:1800 466 865