Seniors Card Frequently Asked Questions (FAQs)

The Seniors Card program acknowledges and celebrates the contribution seniors have made and continue to make to our communities and the State of Victoria. The purpose of the program is to encourage older people to keep active and engaged in the community, by providing incentives and making it more affordable to get out and about.

The Seniors Business Discount Card is available to Australian residents aged 60 years and over who permanently reside in Victoria, and work 35 hours or more per week.

Seniors Business Discount Card holders can access discounts from over 4,000 participating businesses across Victoria. Most businesses offer a minimum of 10% discount on goods or services. The Seniors Business Discount Card does not provide public transport concessions.

To apply for either a Seniors Card or a Seniors Business Discount Card, simply visit the apply for a card page.Make sure you have your green Medicare Card handy to complete your application.

Applicants for a Victorian Seniors Card only (i.e. not Seniors Business Discount Card) can also pick up an application form from your local library . 

All paper application forms (not online form) require a statutory declaration which must be witnessed.

Standard processing time for applications is three to four weeks from when we receive your application.

With both the Seniors Card and Seniors Business Discount Card, card holders can obtain business discounts. Only Seniors Card holders receive public transport concessions and Seniors fares.

Below is a summary of the eligibility criteria and benefits of each card.

Victorian Seniors Card (available since 1991)	Seniors Business Discount Card (available since 2015)
Eligibility: You must be: 60 years of age or over Working less than 35 hours per week in paid employment, or fully retired A permanent resident of Australia, residing in Victoria	Eligibility: You must be: 60 years of age or over Working 35 hours or more per week in paid employment A permanent resident of Australia, residing in Victoria
Benefits: Business discounts Concession public transport fares Free weekend travel in any two consecutive zones Free seniors myki Free off-peak travel vouchers Exemption from Fishing Licence in Victorian Waters	Benefits: Business discounts

All card holders can obtain discounts from over 4,000 participating businesses in Victoria. Use the searchable Discount Directory for discounts in your local area.

Government agencies offering discounts to Seniors Card and Seniors Business Discount Card holders include:

• Melbourne Museum
• Immigration Museum
• Scienceworks
• NGV International
• Melbourne Zoo
• Healesville Sanctuary
• Werribee Open Range Zoo
• Royal Botanic Gardens Melbourne
• Royal Botanic Gardens Cranbourne
• Imax Theatre Melbourne
• Queen Victoria Market
• Marine Discovery Centre
• Heritage Hill Museum and Historic Gardens
• Gum San Chinese Heritage Centre
• Frankston Visitor Information Centre
• Latrobe Performing Arts Centre
• Mornington Peninsula Regional Gallery

Additional information about benefits for card holders is available in other program benefits. Only Victorian Seniors Card holders are eligible for public transport concessions and Seniors fares.

When you travel interstate, please take your Seniors Card with you. All states and territories in Australia accept interstate Seniors Cards for concession travel. Most interstate businesses and participating businesses in New Zealand also accept the Victorian Seniors Card. Please contact Seniors Card program in the States and Territories that you intend to visit for benefits offered to Victorian Seniors Card holders.  

Interstate and New Zealand participating businesses are encouraged to extend their offers to Seniors Business Discount Card holders, however it is up to each individual business to decide what discounts they make available to Seniors Business Discount Card holders. See other program benefits for more information.

No.

If you are an existing Seniors Card holder you do not need to apply for the Seniors Business Discount Card. You already enjoy access to the full range of Seniors Card benefits.

You can apply for your Seniors Card simply by visiting the apply for a card page. Make sure you have your green Medicare Card handy to complete your application.

You can apply for your Seniors Business Discount Card simply by visiting the apply for a card page. Make sure you have your green Medicare Card handy to complete your application. 

If you have a lost, stolen or damaged Seniors Card or Seniors Business Discount Card, please complete the Replace a Card form to order your replacement card.

A replacement card will be sent out within approximately three to four weeks. 

If you have moved or changed your address, or updated your phone number complete the Update your contact details form.

Victorian Seniors Card holders receive a free Seniors myki card upon joining the program.

If you are already a Seniors Card holder, or need a replacement Seniors myki, please contact Public Transport Victoria (PTV).

PTV can be contacted calling 1800 800 007 or visit https://www.ptv.vic.gov.au/tickets/fares/concession/seniors for more information.

Seniors Business Discount Card holders are not eligible to receive a free Seniors myki card upon joining the program.

No. A Seniors myki can only be used with a Victorian Seniors Card.

If you use a Seniors myki to travel on public transport without a valid Seniors Card you may be liable for a fine of $277.

The free off-peak travel vouchers are sent to Victorian Seniors Card holders every September with the annual Seniors Card mail out. Households with two card holders receive their vouchers together in the same envelope.

Seniors Business Discount Card holders are not eligible to receive free off-peak travel vouchers.

If you believe you are eligible and have not received your vouchers please call the program on 1300 797 210 to confirm we have your correct address details.

Victorian Seniors Card holders can obtain full and detailed information about their free travel vouchers at Public Transport Victoria.

If you redeem your vouchers at a premium metropolitan station for a Day Pass, your choices are to:

• Travel on the same day
• Nominate a future travel date and keep the Day Pass until you travel.

If you are redeeming for a Day Pass for a future trip, please ensure you know your travel plans in advance. The day, month and year will need to be punched by the station attendant. There are no changes to processes for redeeming your vouchers for V/Line tickets for travel in Victoria.

You can also have someone else redeem your vouchers on your behalf, as long as the voucher is signed and accompanied by the signed entitlement card (e.g. Seniors Card) when presented at a staff V/line or metro station.

Seniors Business Discount Card holders are not eligible to receive free travel vouchers.

Victorian Seniors Card holders who have received free travel vouchers can redeem them at selected metropolitan premium stations and staffed V/Line stations or from V/Line ticket agents.

You can upgrade to first class on V/Line by paying the required upgrade fee. For more information on Seniors Free Off-Peak Travel Vouchers visit the Public Transport Victoria (PTV) website.

Seniors Business Discount Card holders are not eligible for free travel vouchers.

Victorian Seniors Card holders who have received free travel vouchers can redeem them at a metropolitan premium station.

Seniors Business Discount Card holders are not eligible for free travel vouchers.

To apply for the Commonwealth Pensioner Concession Card, telephone the Centrelink Older Australians Line on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from the Centrelink website.

No. For enquiries regarding the Commonwealth "Seniors Health Card" please contact Centrelink on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from Department of Human Services.

The Victorian Seniors Card program is not intended as an income supplement or support scheme and does not provide assistance with prescriptions, land and water rates, utility bills, or vehicle registration.

A range of concessions are available to all Victorians who are on low incomes or experiencing hardship and need help meeting the cost of living. Visit Seniors online to find out more.

To be eligible for a Seniors Card or a Seniors Business Discount Card you must be 60 years of age.

The Victorian Seniors Card Program is not affiliated with any other private member organisation.

All Seniors Card special offers are sent out with the Seniors Card logo displayed on the envelope, and come with a flyer inside, entitled: "Important privacy information". The Seniors Card program complies with Victoria’s Privacy and Data Protection Act 2014 and does not provide your personal information to businesses.

Please note that the Seniors Card program does not endorse or guarantee the quality or suitability of any goods or services offered by participating businesses.