Seniors Card frequently asked questions (FAQ)

Watch a video on the Seniors Card program

The Seniors Card program acknowledges and celebrates the contribution seniors have made and continue to make to our communities and the State of Victoria. The purpose of the program is to encourage older people to keep active and engaged in the community, by providing incentives and making it more affordable to get out and about. The Seniors Card program is free, and there are no application charges associated with the card.

Yes! The Seniors Card is free.

The Seniors Card is free for all eligible Victorians.

There are three ways to replace lost or stolen myki cards:

1. In person at a PTV hub, or a premium metropolitan station or staffed V/Line station inside the myki boundary.

2. Online at Public Transport Victoria website.

3. By phoning 1800 800 007.

Sorry, the Seniors Card program cannot replace lost myki cards.

As soon as you receive your seniors myki you should register it. There are many benefits to registering your myki, including free card replacement card if it's lost or stolen. For more information on how to register, visit the Public Transport Victoria website.

Watch a video on how to Register your myki

The Seniors Business Discount Card is available to eligible Victorians who work 35 hours or more per week. The Seniors Business Discount Card is free of charge.

Seniors Business Discount Card holders can access discounts from thousands of participating businesses across Victoria. Most businesses offer a minimum of 10% discount on goods or services. The Seniors Business Discount Card does not provide public transport concessions. There are no application fees associated with this card when applying through our Online form.

No.

If you are an existing Seniors Card holder you do not need to apply for the Seniors Business Discount Card. You already enjoy access to the full range of Seniors Card benefits.

You can apply for your Seniors Card simply by visiting the Apply for a card page. Make sure you have your green Medicare Card handy to complete your application.

You can apply for your Seniors Business Discount Card simply by visiting the apply for a card page. Make sure you have your green Medicare Card handy to complete your application.

To apply for the Commonwealth Pensioner Concession Card, telephone the Centrelink Older Australians Line on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from the Centrelink website.

No. For enquiries regarding the Commonwealth Seniors Health Card please contact Centrelink on 13 23 00 or visit your local Centrelink Customer Service Centre.

Find out more about the Commonwealth Seniors Health Card.

The Victorian Seniors Card program is not intended as an income supplement or support scheme and does not provide assistance with prescriptions, land and water rates, utility bills, or vehicle registration.

Concessions are available for Victorians on low incomes or experiencing hardship and need help meeting the cost of living. To find out more, visit the department's Service's website concessions and benefits page.

All Seniors Card special offers are sent out with the Seniors Card logo displayed on the envelope, and come with a flyer inside, entitled: "Important privacy information". The Seniors Card program complies with Victoria’s Privacy and Data Protection Act 2014 and does not provide your personal information to businesses.

Please note the Seniors Card program does not endorse or guarantee the quality or suitability of any goods or services offered by participating businesses.

No. A Seniors myki can only be used with a Victorian Seniors Card.

If you use a Seniors myki to travel on public transport without a valid Seniors Card you may be liable for a fine.

• You're eligible for annual free travel vouchers if you're a Victorian resident and a Victorian Seniors Card holder.
• Each travel voucher can be redeemed for:
  • one Zone 1 + 2 daily ticket (for travel in metropolitan Melbourne)
  • one Off-Peak return ticket (for travel in regional Victoria)

Depending on where you live, you're eligible for two or four off-peak free travel vouchers every year.

You'll need to register to receive your annual allocation of free travel vouchers.

Register to receive free travel vouchers

For more information about the Seniors myki:

• see Using your Seniors myki
• visit the Public Transport Victoria (PTV) seniors webpage

Seniors Business Discount Card holders are not eligible for free travel vouchers.

Victorian Seniors Card holders receive a free Seniors myki card upon joining the program.

If you are already a Seniors Card holder, or need a replacement Seniors myki, please contact Public Transport Victoria (PTV) by calling 1800 800 007 or visit the Public Transport Victoria website for more information.

Seniors Business Discount Card holders are not eligible to receive a free Seniors myki card.

• You're eligible for annual free travel vouchers if you're a Victorian resident and a Victorian Seniors Card holder.
• Each travel voucher can be redeemed for:
  • one Zone 1 + 2 daily ticket (for travel in metropolitan Melbourne)
  • one Off-Peak return ticket (for travel in regional Victoria)

Depending on where you live, you're eligible for two or four off-peak free travel vouchers every year.

You'll need to register to receive your annual allocation of free travel vouchers.

Register to receive free travel vouchers

For more information about the Seniors myki:

• see Using your Seniors myki
• visit the Public Transport Victoria (PTV) seniors webpage

Seniors Business Discount Card holders are not eligible for free travel vouchers.

You can redeem your free travel at a staffed V/Line station or ticket agent.

For more information please visit the Public Transport Victoria website or Contact Public Transport Victoria via the PTV websiteor call 1800 800 007.

Seniors Business Discount Card holders are not eligible for free travel vouchers.

You can redeem your free travel vouchers for:

• A day's unlimited travel in Zones 1 and 2. This is a 1 Day Travel Pass. Go to a metropolitan premium station or PTV Hub.
• Two off-peak V/Line singles or day return. Go to a staffed V/Line station or ticket agent.

For more information please visit the Public Transport Victoria or contact Public Transport Victoria via the PTV website or call 1800 800 007.

Seniors Business Discount Card holders are not eligible to receive free travel vouchers.