On 1 November 2022 changes were made to the free travel voucher program to provide greater flexibility in how you book your journey.
Free Travel Vouchers are available for Victorian residents who hold a Victorian Seniors Card, a Victorian Carer Card (‘We Care’ card), or a Pensioners Concession Card issued by Centrelink or Department of Veterans’ Affairs (all codes, including Disability Support Pension or Carer Payment recipients) who have registered to receive vouchers.
The Department of Transport has introduced more booking options to make it easier to redeem your free travel. Visiting a station during opening hours to redeem your voucher for a ticket is no longer the only option.
Eligible card holders can register for free using the Free Travel Voucher Registration on the PTV website.
Registration is free and it only takes a few minutes to complete the registration form, and you only need to register the once.
PTV has a twice yearly intake of registrations:
- Register between 1 March and 31 August and your voucher allocation will be available to access from 1 November.
- Register between 1 September and 28 February and your voucher allocation will be available to access from 1 May.
The Free Travel Voucher program went paperless in 2022 and the Free Travel Vouchers posted in 2021 were the last paper-based vouchers.
The next allocation of vouchers will be linked to your registered Seniors Card or Carer Card. Remember to have your Seniors Card or Carer Card number ready to book your travel.
There are no changes to the eligibility criteria or the requirement to register, and the registration process remains the same. Terms and conditions relating to the use of the vouchers remains unchanged. Your allocated vouchers will be valid from 1 November to 30 October each year.
How can I redeem my travel vouchers?
Vouchers will now be held electronically. You can choose to redeem vouchers at a staffed station or V/Line agent, or over the phone via the Public Transport Victoria (PTV) call centre on 1800 800 007.
You can choose to collect your ticket from a station or agent prior to travel or call 10 business days in advance and have your ticket posted to you. In 2023, customers will also be able to redeem their vouchers online.
What do I have to do?
If you have registered, your vouchers automatically top up each year and you don’t need to register again unless your Seniors Card or Carer Card details change.
To register for your free travel vouchers and for more information on Travel Vouchers visit the PTV .
Reviewed 02 April 2023