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Spotted a local issue? Snap, send and solve it!

Have you seen something in your local area that needs to be fixed? Everything from graffiti to dumped rubbish can be reported to the right authority via your smartphone.


Every day, we come across things in our community that need attention but knowing who to report the issue to can be confusing. That’s where the Snap Send Solve appExternal Link comes in. It allows you to snap a quick photo, add some notes and submit your report to the right authority.

Snap Send Solve is now used by many local councils and utilities providers across Victoria. All local councils can receive reports from Snap Send Solve.

How it works

To get started with the Snap Send Solve app:

  • Download the app from the Apple StoreExternal Link or Google PlayExternal Link
  • Open the app on your phone
  • Click on the Snap button in the middle of the menu at the bottom of your screen. It will prompt you to take photo or upload a photo
  • The app will use the location data from the photo to show where the issue is – you can check or change the location as needed
  • Search for and select a related incident type
  • Add any notes to your report about the issue
  • Send your report!

Your report will go to the correct authority, which could be your local council or utilities companies.

Contact your local council

All local councils can be contacted by community members to raise local issues. Some local councils also have their own smartphone apps or websites where you can make a report.

To find your local council’s phone number and website, visit the Know Your Council websiteExternal Link .

The Snap Send Solve app is owned by Snap Send Solve Pty Ltd and is not a product of the Victorian State Government. For more information, visit the Snap Send Solve websiteExternal Link .

Reviewed 20 May 2024