A number of phone lines provide support and information during this time. We've put together a list for you. Bookmark this page so you always have it available.

The Australian Government has set up a free support line for senior Australians, their families and carers, giving practical help and advice to support mental health throughout the coronavirus (COVID-19) pandemic. Call 1800 171 866 (free call) Monday to Friday, 8.30am to 6pm.

Current restrictions for Victoria, help and support, and emergency relief packages

For the latest information on restrictions, getting help at home, or to speak with a volunteer from the Australian Red Cross, please call the 24-hour coronavirus hotline 1800 675 398 (free call).

Supermarket deliveries

Some supermarkets have arrangements to deliver groceries to you at home, using your Seniors Card.

To access Coles Online Priority Service, visit www.coles.com.au or call 1800 061 562 (free call).

To access Woolworths Priority Assistance, visit www.woolworths.com.au or call 1800 904 698 (free call).

To access the IGA Priority Assistance Program visit www.iga.com.au or call 1800 018 384 (free call).

Home support services

Older Australians can get short-term home support services (such as meals or personal care) in an emergency without having had an aged care assessment. To access emergency aged care services, call My Aged Care on 1800 200 422 (free call).

Support for carers

The coronavirus (COVID-19) pandemic may be extra challenging if you are a carer. Help and support is available. The Victorian Support for Carers Program provides support for all carers, including respite. If you need a break or some assistance, call Carers Victoria Advisory Line on 1800 514 845 (free call).

More information and support


The Older Persons Advocacy Network

The Older Persons Advocacy Network (OPAN) provide an Older Persons COVID-19 Support Line. Call 1800 171 866 (free call) 8.30am-6pm (AEST) Monday to Friday (excluding public holidays).


The Council on the Ageing

The Council on the Ageing (COTA) Victoria provides free support and information to all Victorians aged 50+. For more information call 1300 135 090 or visit their website.

Please keep Triple Zero (000) for emergencies only