Questions about the Victorian Seniors Card program

  • What is the Seniors Card program?

    The Seniors Card program is a Victorian Government initiative in partnership with the private sector.

    The program encourages people to continue to keep active and engaged in the community, by providing incentives and making it more affordable to get out and about.

    For information about this Victorian program, see the Seniors Card section of Seniors Online.

  • What is the Victorian Seniors Card ?

    The Victorian Seniors Card is provides holders with discounts from over 4,000 participating businesses across Victoria. Most businesses offer a minimum of 10% discount on goods or services. Victorian Seniors Card holders receive public transport concessions and Seniors fares.

  • What is the Seniors Business Discount Card?

    The new Seniors Business Discount Card is available to Australian residents aged 60 years and over who permanently reside in Victoria, and work 35 hours or more per week.

    Seniors Business Discount Card holders can access discounts from over 4,000 participating businesses across Victoria. Most businesses offer a minimum of 10% discount on goods or services. The Seniors Business Discount Card does not provide public transport concessions.

  • How do I apply for a card and how long will my application take to be processed?

    Visit the apply for a card page. Information on application processing time for both Seniors Card and Seniors Business Discount Card is available on this page.

    You will need your green Medicare Card to complete the application process.

  • Am I eligible for a Seniors Card or Seniors Business Discount Card?

    For information on eligibility for a Seniors Card or Seniors Business Discount Card, see information above.

  • What do the Seniors Card and Seniors Business Discount Card look like?

    The design of the existing Seniors Card has been refreshed. A gold Seniors Card has been introduced, though all existing blue Seniors Cards continue to be valid.

    The Seniors Business Discount Card is silver.

  • How is the Seniors Business Discount Card different to the existing Victorian Seniors Card?

    With both Seniors Card and Seniors Business Discount Card, card holders can obtain business discounts. Only Seniors Card holders receive public transport concessions and Seniors fares.

    Below is a summary of the eligibility criteria and benefits of each card.

    Victorian Seniors Card (available since 1991)  Seniors Business Discount Card (available since 2015)

    Eligibility:

    You must be:

    • 60 years of age or over
    • Working less than 35 hours per week in paid employment, or fully retired
    • A permanent resident of Australia, residing in Victoria
    Eligibility:

    You must be:

    • 60 years of age or over
    • Working 35 hours or more per week in paid employment
    • A permanent resident of Australia, residing in Victoria

    Benefits:

    • Business discounts
    • Free and concession public transport
    • Free seniors myki
    • Exemption from Fishing Licence in Victorian Waters

    Benefits:

    • Business discounts
  • What benefits do card holders receive from the program?

    All card holders can obtain discounts from over 4,000 participating businesses in Victoria. Use the searchable Discount Directory for discounts in your local area.

    Government agencies offering discounts to Seniors Card and Seniors Business Discount Card holders include:

    • Melbourne Museum
    • Immigration Museum
    • Scienceworks
    • NGV International
    • Melbourne Zoo
    • Healesville Sanctuary
    • Werribee Open Range Zoo
    • Royal Botanic Gardens Melbourne
    • Royal Botanic Gardens Cranbourne
    • Imax Theatre Melbourne
    • Queen Victoria Market
    • Marine Discovery Centre
    • Heritage Hill Museum and Historic Gardens
    • Gum San Chinese Heritage Centre
    • Frankston Visitor Information Centre
    • Latrobe Performing Arts Centre
    • Mornington Peninsula Regional Gallery

    Additional information about benefits for card holders is available in other program benefits. Only Victorian Seniors Card holders are eligible for public transport concessions and Seniors fares.

  • Why aren't Seniors Card public transport concessions available to people who work full time?

    The Seniors Business Discount Card allows previously ineligible Victorians aged 60+ who are working full-time to enjoy Seniors Card program benefits.

    When they no longer work full-time, Seniors Business Discount Card holders can apply for a Seniors Card - allowing them to access public transport concessions at this time.

  • Are Victorian Seniors Cards and Seniors Business Discount Cards recognised interstate and in New Zealand?

    Interstate and New Zealand participating businesses are encouraged to extend their offers to Seniors Business Discount Card holders, however it is up to each individual business to decide what discounts they make available to Seniors Business Discount Card holders. See other program benefits for more information.

  • I already have a Victorian Seniors Card - do I need to apply for a Seniors Business Discount Card?

    No.

    If you are an existing Seniors Card holder you do not need to apply for the Seniors Business Discount Card. You already enjoy access to the full range of Seniors Card benefits.

  • My card is lost/damaged/stolen. How do I get a replacement?

    If you have a lost, stolen or damaged Seniors Card or Seniors Business Discount Card, please see Manage your details and fill out the replace a card form.

    A replacement card will be sent out within approximately four weeks. Alternatively you may call the Victorian Seniors Card program on 1300 797 210.

  • I need to update my personal details. How can I do this?

    If you have moved or changed your address, or updated your phone number complete the Update your contact details form. Alternatively you may call the Victorian Seniors Card program on 1300 797 210.

  • How do I apply for a Seniors myki?

    Victorian Seniors Card holders receive a free Seniors myki card upon joining the program.

    If you are already a Seniors Card holder, or need a replacement Seniors myki, please contact Public Transport Victoria (PTV).

    PTV can be contacted calling 1800 800 007 or visit their seniors page on the Public Transport Victoria (PTV) website for more information.

    Seniors Business Discount Card holders are not eligible to receive a free Seniors myki card upon joining the program.

  • Can Seniors Business Discount Card holders use a Seniors myki?

    No. A Seniors myki can only be used with a Victorian Seniors Card.

    If you use a Seniors myki to travel on public transport without a valid Seniors Card you may be liable for a fine of $277.

  • Why has the Seniors Business Discount Card been introduced?

    The Victorian Government recognises that as our population ages and people continue to enjoy longer and more active lives, many people over the age of 60 continue to remain in full-time employment.

    The Seniors Business Discount Card enables this group of previously ineligible Victorians receive benefits from the Seniors Card program. It does this by extending cost savings to them - through discounts on goods and services across Victoria.

  • How does the new Seniors Business Discount Card benefit seniors?

    The card means that many seniors still working full time can enjoy Seniors Card program rewards.

  • Why haven't I received my off-peak travel vouchers?

    The free off-peak travel vouchers are sent to Victorian Seniors Card holders every September with the annual Seniors Card mail out. Households with more than one card holder receive their vouchers together in the same envelope.

    Seniors Business Discount Card holders are not eligible to receive free off-peak travel vouchers.

    If you believe you are eligible and have not received your vouchers please call the program on 1300 797 210 to confirm we have your correct address details.

  • How do I redeem my free off-peak travel vouchers?

    Victorian Seniors Card holders can obtain full and detailed information about their free travel vouchers at Public Transport Victoria.

    If you redeem your vouchers at a premium metropolitan station for a Day Pass, your choices are to:

    • Travel on the same day
    • Nominate a future travel date and keep the Day Pass until you travel.

    If you are redeeming for a Day Pass for a future trip, please ensure you know your travel plans in advance. The day, month and year will need to be punched by the station attendant. There are no changes to processes for redeeming your vouchers for V/Line tickets for travel in Victoria.

    From 1 September 2014 you can have someone else redeem your vouchers on your behalf, as long as the voucher is signed and accompanied by the signed entitlement card (e.g. Seniors Card) when presented at a staff Vline or metro station.

    Seniors Business Discount Card holders are not eligible to receive free travel vouchers.

  • Where can I redeem my vouchers for V/Line trips for nominated day(s)?

    Victorian Seniors Card holders who have received free travel vouchers can redeem them at selected metropolitan premium stations and staffed V/Line stations or from V/Line ticket agents.

    From 1 September 2014 you can upgrade to first class on V/Line by paying the required upgrade fee. For more information on Seniors Free Off-Peak Travel Vouchers visit the Public Transport Victoria (PTV) website.

    Seniors Business Discount Card holders are not eligible for free travel vouchers.

  • Where can I redeem my vouchers for unlimited Zone 1 & 2 travel on a nominated day?

    Victorian Seniors Card holders who have received free travel vouchers can redeem them at a metropolitan premium station.

    Seniors Business Discount Card holders are not eligible for free travel vouchers.

  • How can I get a Pensioner Concession Card?

    To apply for the Commonwealth Pensioner Concession Card, telephone the Centrelink Older Australians Line on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from the Centrelink website.

  • Does my card give me discounted prescriptions?

    No. For enquiries regarding the Commonwealth "Seniors Health Card" please contact Centrelink on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from Department of Human Services.

    The Victorian Seniors Card program is not intended as an income supplement or support scheme and does not provide assistance with prescriptions, land and water rates, utility bills, or vehicle registration.

  • Is there a Seniors Card for people under 60?

    To be eligible for a Seniors Card or a Seniors Business Discount Card you must be 60 years of age.

    The Victorian Seniors Card Program is not affiliated with any other private member organisation.

  • I have received a special offer in the mail. Is this from Seniors Card?

    All Seniors Card special offers are sent out with the Seniors Card logo displayed on the envelope, and come with a flyer inside, entitled: "Important privacy information". The Seniors Card program complies with the Information Privacy Act 2000 (Vic) and does not provide your personal information to businesses.

    Please note that the Seniors Card program does not endorse or guarantee the quality or suitability of any goods or services offered by participating businesses.