Public Transport Victoria launches easy to use all in one app

The new look PTV app has been completely rebuilt and redesigned to make journey planning and accessing public transport information easier and more intuitive.

The new app will allow all Victorians to easily access all their travel needs in one place.

Use the PTV app instead of the PTV ScreenReader app.

The new PTV app has been built to replace both the current PTV and PTV ScreenReader apps. Now there’s one app providing the same information and accessibility for all Victorians.

PTV have worked with Vision Australia to test and ensure the app meets all accessibility standards.

The PTV ScreenReader app is still available, however it will be removed from app stores soon. PTV will notify you before this happens.

What’s new

• Route numbers are now visible within a journey plan summary
• Save a favourite location (eg. ‘Home’, ‘Work’)
• Main menu navigation is present on every screen
• A dynamic map has been integrated throughout the app (alternate format for customers who are blind or have low vision)
• myki fare information shown for journeys
• Quick access to myki top up and outlet locations
• See and receive alerts relating to a specific stop/route
• Large font view for easier viewing
• VoiceOver and TalkBack capability.

Support

If you need additional support, contact Public Transport Victoria on 1800 800 007. Please note that the Seniors Card call centre or Facebook team cannot provide technical support for the app.

You can navigate to the “More” section within the app and use the “Help & Support” features.

If the app isn't functioning properly, you can provide feedback within the app via “Feedback & complaints”, or by using the PTV online feedback form.

Download the PTV app today

Google Play store

iOS (Apple) App store

Have your say

Share your feedback about the new PTV app:

• Call 1800 800 007 6am to midnight daily (all night Friday and Saturday)
• Visit the PTV Feedback and complaints webpage
• If you're deaf, or have a hearing or speech impairment, you can use the National Relay Service to contact PTV. Once you contact the National Relay Service, ask to call 1800 800 007.
• TTY users can also call PTV directly on 03 9619 2727.