Discount Energy Plans - FAQs

Frequently Asked Questions

• How was AGL selected to be the energy partner?

  The Seniors Card Program conducted a competitive process where all Victorian licensed energy retailers were invited to submit proposals. AGL was selected by a panel of experts for its competitive pricing and value-added services which will appeal to many seniors.

• Are the Seniors Card discount energy plans the cheapest plans in the market?

  For many seniors, this plan could represent significant cost savings. To make the most of it, you are encouraged to compare your existing plan and other plans in the market with this offer. The Victorian Government's Switch On website is an independent source of information about Victoria's energy system. It features My Power Planner - a price comparison tool which lets you compare publicly available electricity offers. The Victorian Government's Energy Compare website lets you search and compare gas offers in your area.

• What happens if I change my mind after I sign up with AGL?

  By law, you have a cooling off period of 10 business days. This gives you time to reconsider the contract and cancel the agreement. There are no exit fees - seniors are able to exit without penalty should they find a better deal.

• How do seniors compare the Seniors Card discount energy plans with their existing energy plans or others in the market?

  Seniors can refer to the Switch On website for more information about electricity plans. The website is a Victorian Government initiative to provide an independent source of information about Victoria’s energy system. It includes the My Power Planner price comparison tool to help you compare publicly available electricity offers. The Victorian Government's Energy Compare website lets you search and compare gas offers in your area.

  Please note: My Power Planner compares publicly available electricity plans. As the AGL discount energy plan is an exclusive offer to Seniors Card holders, it is not featured in the My Power Planner tool.

  If you do take up the AGL offer you will receive bills on a monthly basis - you can then use My Power Planner to compare your bills against other publicly available offers to ensure you are getting the best deal.

  Seniors Card holders are able to exit from the AGL discount energy plan offer without penalty should they find a better deal.

• Do the discount energy plans still apply if i am eligible for other concessions?

  Yes – you are still eligible for the Discount Energy Plans. Please contact AGL on 1300 889 324 for further information.

• Who is eligible to access the discount energy plans?

  The discount energy plans are available to Victorian Seniors Card holders. You will need to provide your Seniors Card number and residential address to access these plans. However, if your residence has solar panels you are unable to access these discount energy plans as solar energy plans are a different product category.

• Where can I find more information about the program?

  For more information about the Discount Energy Plans for Seniors Card holders call AGL on 1300 889 324, visit: www.agl.com.au/seniors.

• Do the discount energy plans still apply if I am eligible of other concessions?

  Yes – you are still eligible for the Discount Energy Plans. Please contact AGL on 1300 889 324 for further information.

• What are the discount energy plans for Seniors Card holders?

  As part of the Age Friendly Partners Program the Seniors Card program has developed a new initiative to give you access to discounts on electricity and gas rates and a host of other benefits developed in partnership with one of Australia’s largest energy retailers, AGL.