Checking-in everywhere, every time helps our contact tracers keep Victorians safe.

By sharing your contact details when you visit venues, contact tracers can get in touch with you quickly if there is a suspected or confirmed COVID-19 case at a place you have visited.

All businesses including supermarkets, take-away shops and other retail settings are now required to use the Service Victoria QR Code app. 

Everyone has to check-in upon arrival, even if when visiting a venue for only a few minutes.

What is a QR code and how do they work?

A QR code is like a barcode that can be read by smartphone cameras. When you point your smartphone camera at a QR code, it will scan the code and prompt you to visit a website or application.

Using QR codes to check-in is a quick, easy and safe way to share your contact details. 

 QR code image on a phone 

How do you read a QR code with your smartphone?

- Open the camera app on your smartphone, then hold your phone over the QR code
- Don’t take a photo - your phone will scan the QR code, sometimes it takes a few seconds
- Tap the link that pops up on your screen
- Enter your name and contact details and tap “Check-in to this location”.

You can also use the Service Victoria app to check-in to venues. The Service Victoria app can downloaded for free via the Apple App Store for iPhones or Google Play for Android phones.

Once you have downloaded the Service Victoria app:

- Click on the app icon on your smartphone
- Tap the contact tracing check-in button at the bottom of the screen
- Point your phone’s camera at the QR code on the poster until you see it on your camera screen and wait for the prompts
- Enter your details and tap “Check- in to this location”. Next time your details will be saved
- Look for the green tick. You’re checked in!

What happens if you have an older phone or you can’t check in using the QR code?

Some older smartphones cannot read QR codes. If you do not have a smartphone, or if you have an older smartphone, a venue can help you to check in through their devices with the Kiosk Check-in service via the Service Victoria QR Code app.

If you are visiting a venue with friends or family, they can also check you in via their smartphone by following the above directions and adding you to their check-in.

What happens to the information you share?

Your contact details are only used or shared for contact tracing purposes if there is a suspected or confirmed COVID-19 case at a venue you have visited.

Your personal information can only be used by health authorities to help manage an outbreak of COVID-19.

If there’s no outbreak at a venue you’ve been to, your check-in details will be deleted after 28 days.

Support for community groups and places of worship

Groups, clubs and places of worship must also use the Service Victoria QR Code app and ensure all participants check-in.

For clubs and group members who are not familiar with the QR technology, it is recommended that a volunteer be on standby at the entrance of the venue to check those people in as a guest (of the volunteer) on one master device.

Further information for groups and clubs is available on the Victorian Government Coronavirus website.

Translated resources are also available on the Victorian Government website, including QR Code explainer posters in 37 languages that you can print and display and QR code guidance for businesses.

More information

Learn more about checking-in with QR codes on the Victorian Government Coronavirus website.