Seniors Card Frequently Asked Questions

What is the Victorian Seniors Card?

For information about this Victorian program, see Seniors Card.

What benefits does the Victorian Seniors Card provide?

See Seniors Card benefits.

Am I eligible, and how do I apply for the Victorian Seniors Card?

For information on Seniors Card eligibility see Apply for a Seniors Card.

How long will my application take to be processed?

Information on the Seniors Card application process can be found here.

Does the Seniors Card give me discounted prescriptions?

No. For enquiries regarding the Commonwealth "Seniors Health Card" please contact Centrelink on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from Centrelink.

The Victorian Seniors Card is not intended as an income supplement or support scheme and does not provide assistance with prescriptions, land and water rates, utility bills, or vehicle registration.

Is there a Seniors Card for people under 60?

To be eligible for a Victorian Seniors Card you must be 60 years of age. The Victorian Seniors Card Program is not affiliated with any other private member organisation.

Why haven't I received my off-peak travel vouchers?

The free off-peak travel vouchers are sent out every September with the annual Discount Directory. Households with more than one card holder receive their vouchers together in the same envelope.

If you have not received your vouchers please call the program on 1300 797 210 to confirm we have your correct address details.

I have received a special offer in the mail. Is this from Seniors Card?

All Seniors Card special offers are sent out with the Seniors Card logo displayed on the envelope, and come with a flyer inside, entitled: "Important privacy information". The Seniors Card program complies with the Information Privacy Act 2000 (Vic) and does not provide your personal information to businesses.

Please note that the Seniors Card program does not endorse or guarantee the quality or suitability of any goods or services offered by participating businesses.

My Seniors Card is lost/damaged/stolen. How do I get a replacement?

Please see Replace Your Card. A replacement card will be sent out within 10 working days. Alternatively you may call Seniors Card on 1300 797 210.

I need to update my personal details. How can I do this?

See Update Your Details. Alternatively you may call Seniors Card on 1300 797 210.

How do I obtain a Seniors myki?

When you join the Victorian Seniors Card program you can indicate on your form if you would also like to receive a free Seniors myki card.

For all myki enquiries please call 13 69 54 or visit the seniors page on the myki website.

How can I get a Pensioner Concession Card?

To apply for the Commonwealth Seniors Health Care Card, telephone the Centrelink Older Australians Line on 13 23 00 or visit your local Centrelink Customer Service Centre. Further information is available from the Centrelink website.